Protecting your privacy

These terms are valid from 25.5.2018.

Basic information

Our company is the administrator of your personal data

SHADOW Slovakia s.r.o.
Cabajská 42
949 01 Nitra
ID: 50231111

Responsible for privacy is Knifestock-Team. If you have any questions about the use of your personal information or wish to exercise your rights described in this document, you can contact the responsible person by email at gdpr@knifestock.eu or in writing at our company.

What personal data we collect

If you order goods or services with us, we collect mainly data that is marked as mandatory in the order process. Required data are only those without which we are unable to process your order, such as your name, email address, phone number, delivery address, and the subject of the order itself.

After the delivery of the goods you may be sent an e-mail asking for the valuation of the purchased goods and our services.

If you contact us by phone or e-mail, we will also process your personal information in this communication.

We use cookies and similar tools to improve our services, personalization and marketing. See cookies for more information.

cookies

Cookies are text files that are stored on your device. They can store any information, e.g. remember that you are logged in on the page or shopping cart content.

The time that these files are stored may vary. Some cookies will be deleted as soon as you close the browser window, others remain on your device for several days or months.

For what purposes we use cookies

Technical and functional cookies: ensure that our store works properly (e.g., to create a customer account, sign in or insert items into a cart).

Analytical cookies: Helps us collect traffic, search, and site traffic data. Thanks to them, we can improve our online store. The data in them are anonymized. We use the following third-party solutions for these cookies:

Marketing cookies: we use it to show you on our site the content you are interested in and also to serve your ads based on your interests. Also, based on this data, we may also serve you on a foreign website when we consider it relevant to you. We use the following third-party solutions for these cookies:

How you can influence which cookies we will process

Common browsers have settings in which you can remove selected cookies or even disable cookies altogether. Note, however, that in the event of deletion or prohibition of technical or functional cookies, some features may not work properly.

You may use the tools provided by them on the links listed in the table above to limit or disable the cookies of each partner.

Legal bases for personal data processing

Contract performance: when ordering goods or providing other services. This is mainly a billing and delivery address or contact information.

Compliance with our legal obligations: when storing data about you and your order in our accounting or when making data available to state and other authorities that oversee our activities or that resolve disputes or make decisions.

Eligible interest: to improve and personalize our services and some marketing activities. Based on legitimate interest we process especially personal data that we process automatically and cookies. You may object to this data processing on the contact details listed in {0}.

approval: when sending business notifications or other forms of marketing. Any consent granted is voluntary and can be revoked at any time, but this does not affect the legality of the processing prior to its withdrawal. You can manage your approval within your account, or you can contact us about retirement from business announcement recipients.

Making data available to third parties

On delivery of goods: the transport company we work with. This is the delivery address and contact details, in the case of cash on delivery, the amount to be paid. The carrier is entitled to process the personal data that we transmit to him only for the purpose of delivering the goods.

For external data processing: partners we work with. They process the data for us based on our instructions and in accordance with this document. Our suppliers adhere to all necessary safety, technical and organizational measures to provide personal data protection.

For analytical and marketing services: partners who provide us with analytical and advertising services. These may use cookies and similar technologies to collect information about your preferences and use of our site. For more information on these tools, see cookies.

For legal reasons: authority or other competent authority, if it obliges us to forward your personal data to it. In the event of our rights or our defense being enforced, your personal information may be forwarded to another entity (eg a lawyer).

How long we process your personal information

We process personal data that is necessary for the proper performance of our services or the fulfillment of our obligations for the period of time specified by or in accordance with applicable law.

In the case of personal data processing based on our legitimate interest, we store data until the reason for processing is discontinued. Usually at most 5 rokov.

In the case of the processing of personal data by consent, your personal data will generally be processed for 5 rokov or until the consent is revoked.

Personal data security

We are very concerned about protecting your personal information and working hard to keep your personal information safe. We strive to use security, technical and organizational measures that provide sufficient security with respect to the state of the art and are regularly updated. All communication between your device and our site is encrypted. We protect the database containing personal data from damage, destruction, loss and misuse. We store your user account password in hashed form so that it is not possible to decrypt it even if an unauthorized person receives this information.

What are your rights

Because we process your personal information, you have multiple rights. If you exercise any of these rights, we will notify you of your request within 30 days of receipt of the request.

In order to exercise your rights, please send us an email message or a written request for contact details listed under Basic information.

Right to access data

You can ask us to send you an overview of the personal information we process about you. We will provide you with information about what we process for you, for what purpose, to whom it was provided and how long we will keep it.

Right to data portability

You can ask us to send you personal information we process about you in a readable format.

Right to repair

If you believe that the personal information we process about you is incorrect, you can request us to correct it.However, we recommend that you simply correct the data within your account

Deletion right

You can ask us to delete your data. Deletion will not affect the data we have to keep by law. At the same time, we will inform other recipients of your personal data that you have exercised the right of deletion and should remove all your personal data if technically possible with regard to available technology and costs.

Right to restrict processing

You may request us to temporarily limit processing in the following cases:

• if you deny the accuracy of your personal information
• if your personal data is processed illegally
• if we no longer need your personal information for processing, but you need it for your own purposes to prove, enforce, or defend your legal claims
• if you object to the processing of your personal data based on our legitimate interest

Right of opposition

You have the right to object to the processing of your personal data, which is based on our legitimate interest (see information in section Legal bases for personal data processing), for reasons specific to your particular situation.

Filing a complaint

If you believe that the processing of your personal data by our company is unlawful, you have the right to file a complaint with the Privacy Office However, we will be very happy if you deal with such cases first with us. Please contact us at the contacts listed under Basic information.